Businesses are taking advantage of phone service via the cloud, commonly referred to as Hosted Voice Over IP or Unified Communications. Hosted VoIP & UC Communications are simply hosted voice service offerings with the intelligence of your virtual phone system is maintained at your VOIP carrier’s core network. Handsets and/or Headsets can either be purchased directly from a manufacturer or leased through your VOIP carrier. Moving your phone service to the cloud substantially reduces capital expense & costly upgrades. For a low monthly cost, Hosted VOIP provides businesses of all sizes the latest technology and features typically not available with on premise solutions. Removing the actual phone system (box) from the office also provides redundancy and versatility at the network level. Typical VOIP capable Handsets/Phone types include – Polycom, Mitel, Cisco, Asstra, Shoretel, Asterisk, Avaya, NEC.

Session Initiation Protocol (SIP) is a type of Voice Over IP (VOIP) that controls multimedia communications in the form of IP trunks. Being a communication protocol for signaling, SIP defines voice traffic and messaging that are sent between endpoints. SIP trunks or SIP sessions provide an application layer protocol designed to be independent of the underlying carrier transport layer. Many call/contact centers utilize SIP trunking for their voice Termination, Origination/DID, and Toll Free traffic. SIP is also a common for enterprise business that have Microsoft Lync. The advantage of SIP is that its VOIP with the ability to use SIP based phone systems or an Interactive Voice Response (IVR) system. Most IP based phone systems are scalable and simply need a SIP card to transition the voice traffic.

Fiber Ethernet is an IP network carrier service that provides businesses with High Speed Ethernet access to LANs, WANs, and the internet. With speeds ranging from 10 Mbps up to 10 Gbps., Fiber Ethernet is a scalable, reliable, & cost effective solution businesses. Metro Ethernet is the use of Carrier Ethernet technology in metropolitan areas. Ethernet private line (EPL) and Ethernet virtual private line (EVPL) are carrier Ethernet data services for multi-location businesses that have the need to transmit data securely between locations. EPL provides a point-to-point Ethernet virtual connection (EVC) between a pair of dedicated user–network interfaces (UNIs), with a high degree of transparency.

Multiprotocol Label Switching (MPLS) is a wide area network (WAN) solution that encrypts data from one location to another or multiple locations. MPLS is a scalable protocol-independent transport that assigns labels to data packets. Virtual links are created to pass data and/or voice from location to location. MPLS can be delivered over DS1/T1 circuits or Ethernet and data packets MPLS gives network operators a great deal of flexibility to divert and route traffic around link failures, congestion, and bottlenecks. Multiprotocol Label Switching is available domestically and internationally.

Cable Internet access is a form of broadband Internet access that uses the cable television infrastructure. With speeds reaching 100 Mbps, it is one of the fastest entry level business internet connections services available. POTS Line, also known as Plain Old Telephone Service or copper loops, are typical for home or small businesses with analog phone systems. A POTS Line has a through put of 52 kbps. POTS lines can also be used as back up to T1 or VOIP solutions. Many companies keep POTS lines for fax and/or merchant service machines. POTS are offer as measured lines or with various bundles including unlimited. Carriers typically do not offer POTS lines to call centers for automated dialers. A Toll Free Phone Number is an 800 number that points to a specific telephone number owned by any one company. Toll Free Phone Numbers can consist of 800, 888, 877, 866, 855, which is the prefix to a 7 digit number. Most companies reserve 800 numbers that can appear to public with words in the number to help market their business. In example 855-PORT411 is actually 855-767-8411.

MSPs can be a cost-effective and reliable solution to hiring in-house IT personnel or working with many different IT freelance workers. Some other benefits to working with a reputable MSP include: Increased reliability when addressing issues and providing 24/7 support Increased interest in providing a quality service and refraining from illegal or unethical actions Proven ability to troubleshoot and quickly remedy problems virtually whenever possible or make recommendations for problems that cannot be fixed remotely, such as hardware failure. MSPs also understand their clientele and the role of an MSP within any given business. In many ways, MSPs that work with employees of a large enterprise and MSPs that work with entrepreneurs do not have very different job descriptions.

Investing in a variety of switches services features should promote better customer service, brand loyalty, increase return on investment, and drive revenue. A variety of telecom applications are meant to address pertinent issues, whereas other applications are meant to answer customer questions about a product or service. Brand loyalty is large built on trust. Put yourself in your customers’ shoes for a short while. Do the current features for your call center give potential customers the impression that their car insurance claims, reports of identity theft, or large investments in your institution of higher education is a wise decision? Call Processing, Digit Manipulation, Routing Calls.

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